F.A.Q

Welcome to the caw.co.ke. Orders & Payment guide! We want you to have a great shopping experience, so if you need any help at all please reach out to us by email at orders@caw.co.ke.
Our Customer Service hours are 9am – 5pm EAT Monday – Friday.
HOW TO ORDER
For your convenience, we have checkout available online. After you submit your order, a confirmation email will be sent to the email address provided.

We accept local and international currency payments.

To check your order status, please navigate to order status page

We want you to be 100% satisfied with your order. If you’re not completely satisfied with your purchase for any reason, we’ll gladly accept return of the product in its original condition. It should be unwashed, undamaged, unsoiled and with all tags attached within 5 day from the date the item was delivered.

For returns within Nairobi pickup location will need to specified and one of our courier riders will collect the package. For returns outside Nairobi, please drop off your package at the nearest G4S location and address it to:

Collabor Activewear
C/O G4S  ABC Place
NOTE: PICKUP
TEL: +254796111669

Your refund will be via Mpesa to the mobile number used at registration. A return delivery charge fee will be deducted from your total refund amount if you are within Nairobi. Please allow 4-5 business days for your return package to be processed.

If the reason for return is established as being an error on our part, the return delivery charge fee will not be deducted from your total refund amount.

If you would like to  exchange your returned item for a different product,  we will issue your account with store credit which you can use to make your order.
Please allow 4-5 business days for your exchange package to be processed.

Collabor Activewear reserves the right to deny refund if the returned merchandise does not meet our return policy requirements.